FAQ

The points that follow describe the relevant process, timing and customer responsibilities.

For customer reference, What products are offered?

For customer reference, Our store presents sun care, sunscreen, hair care, lip care, apparel and beach-day accessory selections.

For customer reference, Is shipping free?

For customer reference, Any free-shipping offer and its eligibility are displayed at checkout.

For customer reference, How long does an order take?

For customer reference, Normal processing is approximately 1–2 business days, followed by an estimated 3–5 business days for delivery or transit.

For customer reference, Can I change my mind, return the wrong item or request an exchange?

For customer reference, Yes. For customer reference, Request a mailed return or exchange within 30 days after delivery. For customer reference, A non-defective item must be new and unused, with its original packaging, labels and accessories.

For customer reference, Are return shipping or restocking fees charged?

For customer reference, A free prepaid return label is included in the package, and no restocking fee is charged.

For customer reference, What if an item is damaged, defective, missing or incorrect?

For customer reference, Contact us with the order number, checkout email, an explanation and photographs or video of the item and packaging.

For customer reference, When is a refund processed?

For customer reference, An approved refund is returned to the original payment method and processed within 10 days.

For customer reference, Which payment methods are supported?

For customer reference, Use the card and payment methods actually displayed by the active checkout.

For customer reference, How can I make contact?

For customer reference, Use the email, mailing address or telephone number below.

For customer reference, Are cookies or measurement tools used?

For customer reference, Necessary cookies support core store functions. For customer reference, Optional analytics or advertising measurement, including Google Ads or similar tools, may be used when actually enabled and permitted.